Excellence in Action award recognizes exemplary commitment to quality
CHASKA, Minn. (Sept. 10, 2014) – The Village Senior Residence, a senior living community in Missoula, Mont., managed by The Goodman Group, a national leader in developing and managing senior living and health care communities, today announced that it has received the 2014 Excellence in Action award from My InnerView by National Research Corporation for customer satisfaction in independent living. This honor recognizes long-term care and senior living organizations that achieve the highest levels of satisfaction excellence, as demonstrated by overall resident or employee satisfaction scores that fall within the top 10 percent of the My InnerView product database, the largest in the U.S.
“We are very honored to award these exemplary organizations for their excellent quality of care, resident experiences, and staff engagement, as recognized by their customers and employees,” said Mary Oakes, vice president of Post-Acute at National Research. “Every day, these providers are making a difference in the lives of residents and caregivers across all facets of the long term care and senior living spectrum to ensure they are receiving the utmost quality of care. We congratulate our clients for taking the proactive initiative to measure quality by listening to the feedback of their customers and caregivers.”
“The Excellence in Action Award inspires so many long term care and senior living communities to really step up their game in an era where quality performance defines customer-centric healthcare,” said Jason Stevens, vice president of Business Development at National Research. “We are thrilled to see repeat winners and new organizations alike earning a well-deserved spot on the awards list.”
“We are very proud to be recognized for the second consecutive year for being in the top 10 percentile in the areas of willingness to recommend as a place to receive care, and appreciate our employees’ dedication to providing exceptional Platinum Service® for our residents,” said Beverly Mix, executive director of The Village Senior Residence. “The Excellence in Action Award reflects our ongoing commitment to our residents, their families, and our employees, and provides another valuable evaluation for families to use to select a senior living and health care community for their loved one. The Village Senior Residence has been a part of the Missoula community for 25 years and look forward to serving the area for many more years to come.”
The Excellence in Action awards are presented exclusively to National Research clients who use My InnerView products. Qualifying nursing homes, in addition to assisted living and independent living communities (over 8,500), must have completed a customer satisfaction survey in 2013. Winners must have also achieved a minimum of 10 responses with a minimum 30 percent response rate and scored in the top 10 percent of qualifying facilities on the question “What is your recommendation of this facility to others?” in terms of the percentage of respondents rating the facility as “excellent.”
The Village Senior Residence is one of six Goodman Group managed communities to receive the award this year. The others recognized include Westpark Village in Billings, Mont.; Chandler Place in St. Anthony, Minn.; Regal Palms in Largo, Fla.; The Residence at Timber Pines in Spring Hill, Fla.; and Terracina Grand in Naples, Fla. These communities, as well as The Village Senior Residence, were awarded the 2013 Excellence in Action awards.