Excellence in Action award recognizes exemplary commitment to quality
MISSOULA, Mont. (Sept. 11, 2015) — The Village Senior Residence, managed by national leader in developing and managing senior living and health care communities, The Goodman Group, today announced that it has received two 2015 Excellence in Action awards from My InnerView by National Research Corporation.This is the third consecutive year that The Village Senior Residence has been recognized with the customer satisfaction in independent living award, and the first year it has been recognized for workforce satisfaction in assisted living award. The Village Senior Residence and Westpark Village, also managed by The Goodman Group, were two of only three Montana winners.
This honor recognizes long-term care and senior living organizations that achieve the highest levels of satisfaction excellence, as demonstrated by overall resident or employee satisfaction scores that fall within the top 10 percent of the My InnerView product database, the largest in the U.S.
“The Excellence in Action award isn’t just any quality performance award,” said Jason Stevens, Senior Vice President of Business Development at National Research. “Rather, it’s an award that defines what it means for providers to provide the right kind of care – patient-centered care – for their residents, families, and employees. It’s an honor and well-deserved accomplishment for repeat winners and new organizations alike.”
“We are very proud to be recognized for being in the top 10 percentile in the areas of willingness to recommend as a place to receive care, and appreciate our employees’ dedication to providing exceptional Platinum Service® for our residents,” said Kathryn Beaty, Executive Director of The Village Senior Residence. “The Excellence in Action Award reflects our ongoing commitment to our residents, their families, and our employees, and provides another valuable evaluation for families to use to select a senior living and health care community for their loved one. The Village Senior Residence has been a part of the Missoula community for 26 years and we look forward to serving the area for many more years to come.”
The Excellence in Action awards are presented exclusively to National Research clients that use My InnerView products. Client facilities must have completed a customer or workforce satisfaction survey during calendar year 2014. Winners must have also achieved a minimum of 10 responses with a minimum 30 percent response rate and scored in the top 10 percent of qualifying facilities on the question “What is your recommendation of this facility to others” or “What is your recommendation of this facility as a place to work?” in terms of the percentage of respondents rating the facility as “excellent.”
The Village Senior Residence is one of five Goodman Group managed communities to receive the award this year. The others recognized include Westpark Village, Billings, Mont.; Chandler Place, St. Anthony, Minn.; The Commons on Marice, Eagan, Minn.; and Terracina Grand, Naples, Fla.